CHATBOT IMPLEMENTATION STRATEGY
The following are the steps we follow while implementing chatbots in an organization.
1. Requirement gathering
This will be the first phase of the chatbot development process. We will be gathering all your requirements and make a clear understanding about the project. It includes understanding of what problem the chatbots are going to solve, what goals you with to achieve, who are the target audience using the chatbots etc.
Requirement gathering will help us understand your requirements in detail and also will let us to provide you a solution based on this. This will also help in the development process of the bots.
2. Planning and conversational flow design
At this stage of the Chatbot development we will be creating a flow chart of the chatbot. This give the client a clear idea about how the chatbot will be working and how it will be addressing the problem
Once the flow chart is approved by the client, we will be creating the conversation flow of the chatbot. A conversation flow is very important in the case of chatbots and it determines how the customer interacts with the bot. In some case we have to define a personality for a chatbot. We will be doing this in this stage.
Based on the requirements gathered, we will be suggesting the best technologies to develop the chatbot. Technologies will be selected based on different criteria including, features of the chatbot, number of users the chatbot will be using, languages supported by the chatbot, channels on which the chatbot needs to be integrated etc.
3. Developing the POC
Once the flow chart, conversation flow and technologies used, are approved, we will be developing the POC for the project. The POC will be minimum viable product with essential features.
Once the POC is developed we will be checking the feasibility of the bot by testing with a few set of users. We will be collecting the feedback from the initial set of users who will be testing the POC.
4. Chatbot development & training
Based on the requirements collected in the requirement gathering phase and also from the feedbacks collected from testing the Proof of concept, we will be developing the actual chatbot.
Once the chatbot development is completed we will be training the chatbot with all possible use cases.
Once the training is completed, the chatbot will be tested again for any bugs or issues. If there any bugs, they will be fixed and if any further training is needed, it will be done.
5. Launching and support
Once the development, training and testing of the chatbot is completed, we will be launching the chatbot. The chatbots can be launched on different channels including the client website, Facebook Messenger, WhatsApp business account, Slack, Telegram etc.
Once the chatbot is launched and made available to the end users we will be monitoring the chatbot for any issues or for any unhandled queries or intents Based on the monitoring we will be training the chatbot with further data or we will be adding more features based on the customer expectations.
