OVERVIEW
Human Resource Management is a huge field that impacts several different areas of business and even other personal aspects of employees. HR is one of the most important parts of every organization. It is also one of the busiest departments in any organization. Hiring new candidates and managing the existing employees at the same time will be a hard task for the HR managers.
Here comes the importance of HR chatbots. They can solve the complex challenges of the HR department from Employee onboarding to exit interviews.
How chatbots can help in HR processes and operations?
The following are some of the use cases of chatbots in the HR industry.
1. Automate Recruitment
Recruitment is laborious, time taking, and challenging. Chatbots facilitate the HRs in many ways in this ardent task. Starting from monitoring the job applications to answering the candidates’ basic questions, scheduling their interview, and giving them a good experience are a few tasks that chatbots can do smoothly. The job vacancies that receive numerous applications demand more attention. A chatbot can easily save efforts of HRs in these trivial tasks that consume their enormous time.
2. Employee Onboarding/Offboarding
Chatbots can send reminders for any missing document, informing onboarding details, and helping with the formalities. They can smartly convert the long and tiring onboarding process to a self-service task. HR bots also help locate a printer or scanner in the office premise to get the exhausting documentation part completed. Thus, a swift onboarding is guaranteed.
3. Collecting feedback
Churn is an inevitable part for HRs to handle. It can be an unfavorable experience for you when the leaving employees make rude remarks in the exit interview; being emotionless a bot manages the process effortlessly. An employee fills a questionnaire through a bot about their experience in the company. This also saves HRs from the obligation to tackle a sarcastic or derogatory remark.
4. Support 24/7
Chatbots can provide support to employees whenever they are in need. Employees can ask a question in natural language like “Home many leaves do I have?”, “What is the company leave policy?” and customers can also ask other Frequently asked Questions to the chatbot and get information instantly. This will reduce the overhead from the HR team.
5. Manage leave applications
Employees can apply for leave through the chatbot easily and effectively. They don’t need to login to the HR application and apply for a leave there. Instead, they can apply for leave from the chatbot itself.
6. Send Instant Notifications
Chatbots can send personalized notifications to employees whenever needed. It may be related to any events in the company, leave approval, holidays, rewards, about any changes in the company policy, etc. Employees will these information right to their messenger apps instantly.
7. Employee satisfaction surveys
AI bots can deliver different surveys to employees. Employees can reply to the survey from the bot itself. The result of the survey and the improvement actions taken based on the survey can also be delivered to the employees through the bot. Chatbots can also monitor the happiness quotient in the teams based on the employee sentiments by gauging their moods and suggest activities to relieve them of stress.
8. Annual Assessment through Bot
This is one activity that consumes the entire workforce for a minimum of one week. The weight this annual process carries is as essential as the actual work and deliverables. However, the vigor it demands is sapping. Why not automate it with the latest technologies like AI and bots?
The bots can collect peer-to-peer feedback and employee performance data regularly. Manager’s input for the team members and vice versa augment the review processes. Managers can also compare the year on year progress of their subordinates.
