How voicebots can help in Insurance industry?
We can develop voicebots for Amazon Alexa, Google Assistant and Samsung Bixby. The following are some of the use cases of voicebots in insurance industry.
FAQs
The voicebot can answer to different queries that the customers have about the insurance company.
Information About Different Plans and Policies
Customers can ask about different types of insurance plans and policies available. The voicebot will be providing a detailed information about each plan or policy.
Insurance Calculator
Voicebots can help customers in calculating insurance amount. For example, in case of a health insurance, the bot will be asking for mandatory details like date of birth, phone number, sum to be assured etc., and will be calculating the insurance amount.
Insurance Business Terms
There will be a lot of different business terms in insurance industry, which will be confusing to the customers. Voicebots can explain about different terms related to insurance. Like what is EMI, what is term plan etc.
Process Related Queries
There will be different queries related with different process in insurance. Vocebots can answer to these queries.
Arranging call back
Customers can request a call back through voicebots. The bot will be asking to select which product or policy they are interested in and also ask for their contact details. Using this data, insurance sales agents can call them at preferred time. This feature can be used as a lead generation tool.
Nearby Branches, Garages, Hospitals
Voicebots can share the details of nearby branches, vehicle garages, hospitals etc. from where the customers can avail their required services.
Insurance Quiz
Customers can take a quiz about insurance. There will be a set of questions related with insurance and customers can answer them. The winners can be provided with some coupons or something and the insurance company can collect their contact information and use this feature as a lead generation tool.
